Privacy Policy

Effective Date: Sept 21, 2025

At SJX Corporation, doing business as SJX Express (“SJX,” “we,” “our,” or “us”), we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website (sjx.ca) or our freight brokerage and logistics services.

1. Information We Collect

We may collect the following types of information:

Personal Information: name, phone number, email address, billing details, and other identifiers you provide when requesting quotes, booking shipments, or contacting us.
Business Information: company name, shipping instructions, payment terms, invoicing details, and other logistics-related data.
Technical Information: IP address, browser type, device type, operating system, and website usage data collected through cookies and analytics.

2. How We Use Information

Your information is used for:

Processing and managing freight shipments across Canada, the U.S., and internationally.
Providing rate quotes, invoices, confirmations, and updates.
Coordinating with carriers, shippers, and logistics partners.
Improving our website, services, and customer experience.
Meeting regulatory, customs, and compliance obligations.

3. Sharing of Information

We may share information with:

Carriers and logistics partners to facilitate shipments.
Third-party service providers (IT support, payment processors, email providers).
Regulatory authorities when required by law, customs, or border agencies.

We do not sell or rent personal information.

4. Data Protection & Security

We use industry-standard safeguards (encryption, secure servers, restricted access) to protect personal and business information. However, no system is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain information only as long as necessary to fulfill shipping services, meet legal obligations, resolve disputes, or enforce agreements.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

Request access to the personal information we hold.
Ask for corrections or updates.
Withdraw consent for certain uses.
Request deletion of your information, subject to legal and contractual requirements.

Requests can be submitted to info@sjx.ca.

7. Cookies & Tracking

Our website may use cookies and similar tools to analyze traffic, remember preferences, and improve performance. You may manage cookies through your browser settings.

8. International Transfers

Because SJX Express provides cross-border logistics, your information may be processed outside of your home province or country. We take steps to ensure your data is protected regardless of location.